1. All exchange operations are made only on our website:
You make the request via special form, then our support consider it and write (on the website) the requisites for making payment or request any additional information. One exchange - one request.
If someone, from our name, offer you the private exchange via skype, icq, viber, jabber etc., be assured - it is a scammer, you just lose your money (we know one such unfortunate incident).
2. You and only you should be the owner of both accounts involved in the exchange.
3. Your account must be verified (identified).
4. If you need refund, we will try for an extra fee to do so (but ask us in advance is it possible, do not send refund without our permission). As a rule, it is like 10% of the payment amount, but not less than 10 USD.
In the case of the exchange from/to cryptocurrencies and fluctuations of the exchange rate, at the discretion of our service, the cryptocurrency exchange rate to USD may be applied on the day of exchange.
5. If you want to increase the amount or change the currency of the payment, you must inform us about it and wait for our answer as the requisites can be changed.
In an exchange to PayPal
The address of the citizens of Ukraine, Belarus and some others, we unfortunately can not send payments, are PayPal's rules.
Check your acountry on URL: https://www.paypal.com/webapps/mpp/country-worldwide. "PayPal is for everyone who pays or gets paid" (for example, Croatia) when viewing data on the country, it indicates the possibility of accepting payments, and "PayPal is for everyone who pays online" (for example, Ukraine) means the impossibility of receiving payments.
If your account meets any of the criteria listed on the page https://www.paypal.com/us/brc/article/funds-availability, the payment system holds the payment for 21 days.
How to remove the hold fully or reduce it, see this link.
To reduce the commission (down to zero) from the recipient, and also so that, even if your account falls under the conditions above, the funds are not held, we try to send payments as personal, if possible, but this can take longer to exchange than the standard 0-24 hours, but usually we fit into them. If you need the urgent transfer and the receiving commission does not matter, please write this in the note form to the request or in the response to it.
In an exchange to ЮMoney
Make sure that you are not an anonymous user of the system: https://yoomoney.ru/page?id=536140.
In an exchange with PayPal or Scril
For new customers, we conduct a thorough check (ask for proof of ownership accounts data, and so forth.) And delay payments on the exchange is usually as follows:
1-2 days at the amounts less than 100 USD,
3-4 days at the amounts less than 350 USD,
5-6 days at the amounts less than 650 USD,
7-8 days at the amounts less than 1000 USD,
9-13 days at the amounts less than 2500 USD,
14-30 days at the amounts less than 5000 USD,
31 and more days at the amounts more than 5000 USD.
1-2 days at the amounts less than 250 USD,
3-4 days at the amounts less than 1000 USD,
5-6 days at the amounts less than 3000 USD,
7-8 days at the amounts more than 3000 USD.
Once triggered, the payout delay is reduced.
The exact time of exchange, we report immediately after the submission of your application only on our website.
Sometimes when compelling reasons, we can significantly reduce the period of delay.
In the exchange from cryptocurrencies
The preliminary rate is updated automatically when the client views the request, and then it is fixed at the time when the transaction is added to the mempool or when the first confirmation of the network is received (a favorable rate for us is chosen, so we do not recommend setting a low commission on the transfer, because of which it may be hold in the mempool on long time).
In the exchange to cryptocurrencies
The preliminary rate is updated automatically when the client views the request, and then it is fixed at the the payment is received or the application is changed (a favorable rate for us is chosen, so do not delay the notification of the payment made).
In an exchange from/to PayPal
If you are the user from Russia and/or you have business account, the additional hold time can be because of the restrictions on the transfers for certain types of the accounts.
In an exchange from/to scril
We can not make the exchange for the users from Bangladesh and India (rules of scril system)
Due to low reserves or high balances sometimes we additionally delay payment on 48-72 hours.
In an exchange from scril
If your balance is topped up with a MasterCard card, then we will not accept payment from you, because the payment system has restrictions on the use of such funds.
We do not divide money on gambling/non-gambling/forex etc. Therefore, if you need funds for exactly on gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees. Exchange can be made, but at your own risk.
In an exchange to QiWi
Additional commission QiWi in 1% when receiving payments to an accounts not from the Russian Federation (the phone number differs from +7 9.........).
If necessary, we can both accept and send funds in parts using multiple accounts.
When sending your payment you pay a sender`s commission, and a commission of the recipient is for us.
When we send a payment, we pay a sender`s commission, and a commission of the recipient is for you.